Latest News

Flu Clinic’s 2021

Book your flu vaccination appointment now.

Those eligible for NHS vaccination are:

•  all patients 50 years and over
• Clinically Extremely Vulnerable Patient
• all patients under 50 in clinical risk groups
• Pregnant Women
• Residential Care Home patients
• Carers
• Household contacts of immunosuppressed patients
• Front line health and social care workers

Also now booking are child nasal vaccinations for those aged 2-3 or children considered clinically at risk.  All other children will receive their vaccination via their school.  These appointments should be booked via reception Option 0

Patients will be sent an invite via SMS and asked to make an appointment online.  If you have not received a SMS please contact the surgery as below

For those patients who prefer not to book online please contact the surgery on 01284 725550.  This line is very busy and you may encounter a queuing system.  Please bear with us as the demand is extremely high and the reception staff are taking the calls as quickly as they can.

Patients are requested to arrive no more than 5 minutes before their appointment time. Face Masks must be worn. You will be invited into the surgery at you allocated time, have your temperature checked and be asked to sanitise your hands.  You will be asked to remove any outer clothing and directed to an allocated place in the waiting room where you will be called through to a clinic room to have your vaccination.

Following your vaccination you will be asked to exit via the rear door and to sanitise your hands before leaving.

Surgery Newsletter’s

To read the Summer Newsletter 2021 click here

To read the Autumn/Winter Newsletter 2019 please click here

To read the Summer Newsletter 2019 please click here click here

To read the Winter Newsletter 2018 please click here.

Fundraising Update

I would like to extend a big ‘THANK YOU’ to everyone who contributed to the collection for West Special School, Chwele, Kenya by purchasing handmade masks.  I was overjoyed to be able to organise a cheque which I plan to present to my pastor and his wife, James and Quincie over breakfast this coming Saturday.

I am so excited at the thought! One thousand pounds is a massive amount.

When I started sewing I had no idea we could achieve so much. This is largely due to the generosity of staff and patients who kindly donated supplies and purchased masked for themselves, friends and family as well as spreading the word.

Once again, thank you so much

Suezie

Flu Clinic’s 2020

Our flu clinic appointments will be available to book from Tuesday 1st September 2020

The vaccination is free and recommended yearly for those most at risk from flu.

We have had a huge demand for appointments this year and the following dates and times are remaining.  We will continue to add clinics as we have availability:

Tuesday’s every week 8-9am under 65’s only 

Tuesday, Wednesday and Thursday 5-7pm all eligible flu patients 

Please contact the surgery on 01284 725550 and select the option 6 for Flu appointments.  This line is very busy and you may encounter a queuing system.  Please bear with with us as the demand is extremely high and the reception staff are taking the calls as quickly as they can.

Patients are requested to arrive no more than 5 minutes before their appointment time. Face Masks must be worn. You will be invited into the surgery at you allocated time, have your temperature checked and be asked to sanitise your hands.  You will be asked to remove any outer clothing and directed to an allocated place in the waiting room where you will be called through to a clinic room to have your vaccination.

Following your vaccination you will be asked to exit via the rear door and to sanitise your hands before leaving.

Victoria Surgery is supporting vital COVID 19 research. As part of this, we are helping to carry out a national priority research study called PRINCIPLE.
If you have symptoms of COVID 19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.
If you’d like to discuss taking part in PRINCIPLE, please contact us.
Please see www.phctrials.ox.ac.uk/principle-trial for full details of this study.
If you’d like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, www.bepartofresearch.nihr.ac.uk, which is run by the National Institute for Health Research.

Coronavirus

1. The the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough OR
b. High temperature (of 37.8 degrees centigrade or higher)

Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.

Up to date information can be found on http://www.nhs.uk/coronavirus.  If people have serious symptoms that they cannot manage at home they should use NHS111 online.
Further information is available on https://www.nhs.uk/conditions

Everyone is being reminded to follow Public Health England guidance

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Further information is available on nhs.uk.

Change to Telephone Operating System

We have recently upgraded the telephone lines at the surgery.  This has also enabled us to make it easier for our patients to contact the correct department or person.  We have added options to our telephone menu to help you do this.

On connecting to the surgery you will hear the following options available:

Option 1 – Appointments and Home Visits

Option 2 – Test Results (Results will be available between 10-5pm daily)

Options 3 – Prescription Queries (This service is available between 2-6pm daily)* Please note to order your prescriptions you must still use 01284 723976.

Option 4 – Secretaries (Queries regarding referrals, medical notes or insurance reports).

These changes will take place from Friday 15th February . We hope this new way of working will provide a more streamlined service for our patients

Jo Shaw – Practice Manager

CQC Report

To see our Care Quality Commission report click here.

Advice and Guidance

Suffolk Family Carers

The Suffolk Family Carers are available to provide advice and guidance in the surgery waiting room on the 4th Wednesday of every month from 9:00-11:00am.