Online Services

How to Make an Appointment

To make an appointment to with a doctor call 01284 725550 or use our on-line appointment booking service, which is in operation 24-hours a day.

When you telephone the practice, a trained member of our practice team will ask you for brief details in order that they can signpost you to the most appropriate clinician, which may be a practice nurse, prescribing nurse, clinical pharmacist physiotherapist, or a doctor.  Any information you provide will be treated confidentially.

GP Appointments

When requesting an appointment all patients will be offered the option of a face to face or telephone appointment.  Appointments are available to book up to 3 weeks ahead

Urgent Appointments

If you require an urgent appointment for the day then please call at 8.00am. for morning appointments and 12pm for afternoon appointments.

The appointment may be with any doctor, nurse practitioner or nurse depending on clinical need.

Genuine urgent medical need will always be fitted in with a Doctor, not necessarily your own.

We reserve a very small amount of urgent appointments which are bookable on the day from 8am for the morning surgery and 12pm for afternoon appointments.

All urgent appointments will be triaged via telephone by a duty doctor.  Patients must provide a telephone number on which they will be contactable and be available to visit the surgery face to face should the Duty Doctor need to see you.

Nursing Appointments

Our Practice Nurses are qualified to deal with a wide range of conditions.  The majority of  appointments with our nursing team will be face to face and you will be advised if you appointment will be via telephone instead.

Health Care Assistant

Our Health Care Assistant has appointments available to deal on a daily basis such as wound care, smoking cessation and blood pressure monitoring.

The HCA is available for routine blood tests twice a week.  These are by appointment only.

Clinical Pharmacists

The surgery have appointments available with our team of clinical pharmacists.  Please note when booking an appointment the receptionist may book your appointment with a member of this team.  Our Clinical Pharmacist’s offer medication reviews, new patient checks, NHS health checks diabetic clinics and long term condition reviews.

Physio Therapist

Our reception team may offer you an appointment with our physiotherapist.  The reception team follow a triage system for this service.   Please note your appointment may be held at one of the other Practices in Bury St Edmunds.  You will be advised of your appointment location on booking.