Our telephone lines are busy: to help you get help as quickly and as efficiently as possible please use the following options to direct your query:
Option 1: Health Care Professional’s only
Option 2: Appointments – to book, amend or cancel an appointment including home visits. Or to speak to a member of the reception team
Option 3: Test Results – between the hours of 1-5pm only
Option 4: Repeat Medications – to leave a message to order repeat medications. Please leave your name, date of birth and list of the medication you require.
Option 5: Medication Queries – to speak to Dispensary regarding a medication query between 10am and 5pm (Please note we cannot accept medication requests via this extension. Medication requests can be made 24 hours a day 7 days a week by dialling 01284 723976) or selecting option 4
Option 6: Secretary: to make enquiries regarding referrals, insurance reports and SAR requests 9.00am-4.00pm
The various departments can be contacted via email. Please note these are not to be used to submit clinical queries or to leave messages for the clinical team unless directed otherwise by a staff member
Administration Queries : | victoriasurgery.admin@nhs.net |
Care Coordinators: | victoriasurgery.carecoordinators@nhs.net |
Dispensary Team (for medication orders or queries): | victoriasurgery.dispensary@nhs.net |
Reception Team: (to cancel appointments or make changes to your personal details : | victoriasurgery.reception@nhs.net |
Secretarial Team: (to enquire about referrals, insurance reports or make a complaint: | victoriasurgery.secretary@nhs.net |