Contact Us

Our telephone lines are busy:  to help you get help as quickly and as efficiently as possible please use the following options to direct your query:

Option 1: Health Care Professional’s only

Option 2: Appointments – to book, amend or cancel an appointment including home visits.  Or to speak to a member of the reception team

Option 3: Test Results – between the hours of 1-5pm only 

Option 4: Repeat Medications – to leave a message to order repeat medications.  Please leave your name, date of birth and list of the medication you require.

Option 5: Medication Queries –  to speak to Dispensary regarding a medication query between 10am and 5pm (Please note we cannot accept medication requests via this extension.  Medication requests can be made 24 hours a day 7 days a week by dialling 01284 723976) or selecting option 4

Option 6:  Secretary:  to make enquiries regarding referrals, insurance reports and SAR requests 9.00am-4.00pm

The various departments can be contacted via email.  Please note these are not to be used to submit clinical queries or to leave messages for the clinical team unless directed otherwise by a staff member

 

Administration Queries : victoriasurgery.admin@nhs.net
Care Coordinators: victoriasurgery.carecoordinators@nhs.net
Dispensary Team (for medication orders or queries): victoriasurgery.dispensary@nhs.net
Reception Team: (to cancel appointments or make changes to your personal details : victoriasurgery.reception@nhs.net
Secretarial Team: (to enquire about referrals, insurance reports or make a complaint: victoriasurgery.secretary@nhs.net

 

Our of Out of Hours Service

Our of Out of Hours Service are available from 6.30 pm to 8.00 am daily and weekends provided by NHS 111. Contact NHS 111 directly on telephone number 111. This will be charged at local call rate.

Monday: 8.00am to 6.30pm
Tuesday: 8.00am to 6.30pm
Wednesday: 8.00am to 6.30pm
Thursday: 8.00am to 6.30pm
Friday: 8.00am to 6.30pm
Saturday: 9:00am to 5.00pm
(pre-booked appointments only)
Practice Nurse 8.00am to 12.30pm
2.00pm to 6.30pm
Dispensary Times 9.00am to 5.30pm
Closed Bank Holidays